The Nation Newspaper Poor customer care service: FCCPC makes case for PWD
Everybody deserves equal and right treatment especially from vendors, service providers without fear of molestation, discrimination. following the saga of the customer care representatives who denied the duty of care and utterly discriminated against a person living with disability who had sought the service at one of the KFC outlet located at the Murtala Muhammed International Airport, Lagos, few days ago.
“Under the Discrimination Against Persons with Disabilities Act 2018, Section 1 unequivocally prohibits discrimination against persons with disabilities in any manner or circumstance. The FCCPC, mandated by the FCCPA, is duty-bound to enforce all enactments aimed at protecting consumers, including those with disabilities.”
A prominent disability rights advocate in Nigeria, Debola Daniel, has narrated how he endured humiliation at a KFC outlet, a fast-food joint, at the Murtala Muhammed Airport, Lagos due to his disability. He further recounted how he, along with his family, was publicly humiliated when the manager of the KFC outlet declared, “NO WHEELCHAIRS ALLOWED.”In response to the incident, Mr Daniel’s wife and brother revisited the KFC outlet to confront the manager, recording their conversation. The manager reiterated the discriminatory policy, leaving Mr Daniel feeling dehumanised and marginalised.
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