NERC says DisCos are mandated to replace faulty or outdated meters at no cost to customers, provided the meter’s fault was not caused by customer negligence.
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“This instruction contravenes the Commission’s Order No. NERC/246/2021 on the Structured Replacement of Faulty and Obsolete end-use Customer Meters in the Nigerian Electricity Supply Industry,” the statement read. NERC and the Federal Competition and Consumer Protection Commission intervened, reiterating that DisCos are required to replace faulty or obsolete meters free of charge under NERC’s Order No. 246/2021.This directive prohibits placing customers on estimated billing during meter replacement delays, ensuring service continuity at no cost to consumers.
“We urge customers to report cases of non-compliance to the Order by any DisCo through the following channels:
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