DoorDash will require its drivers to verify their identity more often as part of a larger effort to crack down on unauthorized account sharing.
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DoorDash said it has also developed an advanced machine learning system that can flag potential unauthorized account access, including login anomalies and suspicious activity. If the company detects a problem it will require the driver to re-verify their identity before they can make more deliveries.
But the company has found that some drivers are getting around those requirements by sharing accounts with authorized users. In some cases, drivers who haven’t been authorized to drive for DoorDash are paying authorized users for access to their accounts. “These illegal immigrants are delivering food directly to consumers’ doors without ever having undergone a background check and often without even using their real names,” the letter said. It added that working illegally can also be dangerous for migrants, creating the potential for exploitation and abuse.
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