A customer of Zenith Bank Plc, Dr. Ola Sandra Ndukwe, has expressed her disappointment as she recounted how the bank failed to recover N450,000 stolen from her account via bank transfer by fraudsters. According to her, this happened despite that details of the transactions including names and bank accounts the money was transferred to were traced. Ndukwe said narrated that she lost her ATM cards and proceeded to block online transactions on her account, using self-service codes.
Zenith Bank Customer Laments As Bank Allegedly Fails To Block Transactions After She Lost ATM Cards And Recover Her Stolen N450,000Unfortunately, she said some days back, her mobile bank app was hacked during which she lost a sum of N450,000.
Ndukwe said narrated that she lost her ATM cards and proceeded to block online transactions on her account, using self-service codes. Recounting her ordeal on her Twitter page, she said, “Few weeks prior to this, I lost my wallet which had my First bank and Zenith bank ATM cards in it. I immediately blocked both cards through the self service codes. Same day, I got a new First bank card.
“They repeatedly said *dial*9…bla bla. Same thing I have been doing for over 30 mins. Like do I look like I’m a fool? I was asked to send an emergency mail to Zenith, I did…to no avail. I sent this mail by 6:30pm. They replied after 1hour. By then I had lost 450k. “They can not restrict the accounts the money was transferred to unless I provide some stupid report or evidence that I did not grant anyone access to my phone. They were able to confirm an iPhone 6 was used for the transactions. I know no one using such phone.
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