Uber has a new way to return unwanted purchases just as the holiday shopping season is getting started.
With the new service, consumers can use the Uber or Uber Eats app to skip the trip to UPS, FedEx or the post office to drop off returns themselves.
The "Return a Package" feature is available in nearly 5,000 cities nationwide, Uber announced Wednesday.The big picture:Returns also accounted for $816 billion in lost sales, or 18% of total sales in 2022, up from 11% in 2020, according to the"One of the most common friction points in everyday life was just this idea of returns," Wendy Lee, Uber's director of delivery product management, told Axios.
To start the process, tap the package icon or look for "Return a package" in the settings section of the Uber Eats app.You can choose to use a return shipping label or upload a prepaid QR code to the app.There is a $5 flat fee for returning up to five packages. It costs $3 for Uber One members, who pay $9.99 a month.The service has live tracking where you can see the package's progress in real-time like waiting for an Uber ride.
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