Social media, credit cards that don’t match booking names, and even 4.5-star reviews can cause short-term rental hosts to reject travelers outright.
There it was — an advertisement on the woman's Facebook profile for a party in St Neots. The intention was clear: the party was to take place in Borman's cottage. She declined the request.
"If someone has good reviews, I don't feel I need to do anything other than make sure they have a pleasant stay. But unfortunately, over the last few years, there have been at least three situations where I felt the need to check people's social media beforehand."of 247 rental property managers from the United Kingdom, United States, France, Germany and Canada by home safety company Minut shows that Borman's instinct was right.
Long said he also performs an online news search of potential guests to check for negative headlines and even arrests.Long said his company takes these steps to solve one of its biggest problems — people using stolen credit cards. Shell learned her lesson, she said, after initially accepting bookings from guests with 4- or 4.5-star reviews, only to find they didn't adhere to the check-out procedures, like stripping all linen from beds and placing it in the laundry room, or exiting the property by 10am. It's one of the reasons she set up her other business, Hello Guest Screen, which provides check-out and other relevant information on property TV screens."The best predictor of future behavior is past behavior.
"Having people message before booking has saved us more often than not," she said."I decline at least three inquiries a day based on the response which usually involves wanting to have a party. We also don't allow locals to stay for that reason."Yet for Borman, no amount of social media vetting could have prevented the worst guest experience she's had, she said.
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