'Fancy' digital assistants and a potential catastrophe in the stock market: Six experts weigh in on the biggest challenges, dangers and opportunities of artificial intelligence
Co-founder of New York University’s AI Now Institute, which examines the social implications of AI, and senior principal researcher at Microsoft Corp.’s research division
In a decade, facial-recognition technologies will be seen as inherently corrosive to civil liberties and democratic engagement. Attempts to detect or predict people’s criminality orby looking at pictures of their faces will ultimately be seen as unscientific and discriminatory. We need much more than ethical guidelines to ensure that AI is going to be safe and sustainable in the future.
In 10 to 25 years, there will be several high-profile incidents of AI systems going horribly wrong, with catastrophic effects. As AI systems start to control more areas in stock trading and health care, for example, one of these systems is going to go haywire. They already make mistakes all the time, but there will be a mistake that will cost significant money for a company and cause significant impacts on end users.
We’ll have the technology to make sure that every person gets what would be regarded right now as a kind of celebrity concierge-type treatment from an AI-based digital assistant. When a customer is talking to a telecommunications provider or a physician’s office, they’ll expect extremely friendly, effective, quick-thinking help, and this is technologically going to be possible.
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