Revealed: Why companies are closing down in Nigeria vanguardngr.com vanguardnews
He made the assertion in Abuja at a public presentation of a book he authored on”Understanding Customer Experience in Africa”.
”African’s, Nigerian’s, don’t complain but they will go behind and tell each other about what they experienced with such companies. He said that for Africa to have standard consumer policy, the African Union must come together to formulate the policy and ensure that companies adhered to them. “We have discovered that in Nigeria and Africa generally, we do not subscribe or play out the general statement of ‘customers are always right’ or are the king, a good example is how customers are treated by molue and Danfo drivers around Lagos, Nigeria.
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