Report: 76% of SMEs Use Intermediaries in Interfacing with SON Oluchi Chibuzor A perception survey conducted by the Lagos Chamber of Commerce & Industry (LCCI) and the Center for International Private Enterprise
A perception survey conducted by the Lagos Chamber of Commerce & Industry and the Center for International Private Enterprise has shown that about 76 per cent of small and medium-sized enterprises in the country use intermediaries in interfacing with Standard Organisation of Nigeria .
According to the report, “76 percent of them use intermediaries because they think the SON operational processes are complex and time consuming. Hence, they prefer the consultants to take that burden away from them. “This might be accomplished by implementing a successful digital response management system to give SMEs better and faster customer assistance.”
He acknowledged the commitment and cooperation of SON officials in driving through this process for a win-win situation for business and government. “For this cause, a study was initiated and executed to advocate for regulatory improvements that will facilitate the post COVID-19 economic recovery through institutional reforms to minimise corruption and strengthen efficiency in the regulatory environment of the Standards Organisation of Nigeria .”
Continuing, Olawale-cole added that, “Consequently, unscrupulous officials take advantage of the ignorance of the private sector operators to demand for unreceipted/unofficial payment thereby casting aspersion on the entire agency. In the conduct of the research.
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