For the first time in its history, NIMC has decentralised enrolment down to ward levels by training members of the National Youth Service Corps to carry out mobile registration.
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Technology has also played a central role in this reform. The introduction of the NIN Authentication App empowers Nigerians to control, monitor, and verify how their identity is used across platforms. This is a substantial leap in restoring digital dignity and personal agency in a data-driven world. Moreover, the rollout of self-service platforms and biometric modification tools now allow for more efficient data correction, reducing both delays and opportunities for exploitation.
Equally impressive has been the reform of internal systems. Staff who had long operated under outdated procedures are now being re-trained and upskilled to function within a digitised operational framework. The backlog of unresolved cases and data corrections — once a black hole of frustration — has been significantly cleared, with current response windows reduced to under 48 hours for most categories. In an institution once paralysed by inertia, speed and service are gradually becoming norms.
The delay in the rollout of the General Multipurpose Card is another cautionary marker. First announced years ago, the GMPC was designed to combine identity, payment, access to health insurance, and pension into a single smart card. The promise was enormous, but implementation has lagged due to infrastructural limitations and procurement bottlenecks. While a new delivery timeline of October has been set, public scepticism remains.
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