Poor telecommunication services in some states have led to dropped calls, frustrating browsing experience, and failed Point of Sales transactions,Many workers, who work remotely amid movement restrict
ions in the country occasioned by the pandemic, have complained of unreliable network services, which had forced them to subscribe to two or more data service providers.said the lockdown had caused a high demand for their services but network disruptions led to many failed transactions.
Also, a vendor of phone and technology products, Ifeanyi Akubue, complained that payments via banking apps and PoS terminals took more than one day to reflect in his business account. “It is a very huge problem because if customers do a bank transfer, they have to wait for two to three hours.” However, Alao said mobile money agents had devised a means of getting refunds for customers within three days without having to wait for banks, whose fund reversal could take two weeks or more.
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