Polaris Bank is most improved retail bank in Nigeria, KPMG survey says | TheCable
The study titled ‘2022 KPMG Nigeria Banking Industry Customer Experience Survey’ said Polaris Bank moved up five places to sixth position in the retail segment and it was also rated as third under the small and medium-sized enterprise segment.
The firm said its survey showed that the bank also significantly improved its mobile banking propositions.“Customers say that onboarding and the payments experience have also improved,” KPMG Nigeria said. KPMG Nigeria said Polaris Bank was the other new entrant in the top five, amongst Sterling Bank, Wema Bank, and Zenith Bank.KPMG Nigeria said point of sale related issues such as timeliness of settlements and resolution of disputes were some of the most critical measures for SMEs this year.
Between October 2022 and February 2023, KPMG Nigeria said over N1.5 billion loans were disbursed through VULTe to individuals and SMEs to aid personal and business growth in the country.The firm also said VULTe’s performance surpassed its competitors and earned recognition from the Nigerian Interbank Settlement Systems .
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