Partner & CSO at Fulfillment IQ, Harshida Acharya leads supply chain digital transformation for enterprise brands and Fortune 500 companies. Read Harshida Acharya's full executive profile here.
—about 14.5% of all sales. Considering all the lost sales and expenses of transporting and handling products again, the importance and urgency of retailers creating an efficient returns management process is self-evident.
Adopting advanced tools allows businesses to turn what’s traditionally considered a cost-center and often manual, cumbersome process into a streamlined, efficient operation that builds customer trust and reduces costs.1. Artificial Intelligence For A Better Customer Experience While a customer can use a mobile app to initiate a return and receive real-time updates on the status of their return, businesses can also benefit. Mobile technology can streamline internal processes and enable faster returns processing. Such a tool, for example, can provide earlier notice and up-to-date information on the return while improving coordination at each stage.
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