26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers
Of that number, 25,575, representing 98 per cent of the total complaints received were expeditiously resolved.
The statement noted that complaints also reached the Commission through its official email while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues . He said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.
According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.
Nigeria Latest News, Nigeria Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Poor telecom services: NCC received 26,169 complaints in 15 monthsThe Nigerian Communications Commission, on Tuesday, said it received 26,169 complaints bordering on telecom quality of service within 15 months, but 25,575 of them were resolved. A statement from N…
Read more »
Poor telecom services: NCC received 26,169 complaints in 15 monthsThe Nigerian Communications Commission, on Tuesday, said it received 26,169 complaints bordering on telecom quality of service within 15 months, but 25,575 of them were resolved. A statement from N…
Read more »
Alleged N700m Fraud: Ize-Iyamu appears in court, case adjournedThe court adjourned the case until October 15 for further hearing.
Read more »
Ohanaeze, IPOB end feud - The Nation NigeriaOHANAEZE Ndigbo and the proscribed Indigenous People of Biafra (IPOB) have resolved their differences.A truce was brokered by a First Republic
Read more »
Major cause of Lagos doctors' strike addressed - Sanwo-OluLagos Governor, Babajide Sanwo-Olu on Tuesday said the major issue that led to doctors strike in the state has been resolved.He attributed...
Read more »
Reps move to investigate mass resignation in Nigerian Army, other allegations - Daily Post NigeriaThe House of Representatives has resolved to investigate purported voluntary resignation of 365 soldiers. The decision to probe the circumstance of the
Read more »