On Monday, a technical glitch disrupted KTMB's first day of advanced sales for tickets—and KTMB is keen to ensure it doesn't happen again.
Chief Executive Officer Datuk Kamarulzaman Zainal said that the main cause of the disruption was the sheer volume of users attempting to buy tickets.
This was exacerbated by around 400,000 visitors on the site, with 30,000 transactions being completed on Monday. To better handle the load in the future, the CEO said that KTMB’s internet bandwidth capacity is being doubled from 100Mbps, while they will also be making improvements to the centralised processing unit of the system.
Given the lack of any more information regarding this, perhaps the CEO was merely listing out all potential causes of the overload. Regardless, more conclusive news will arrive at the end of the investigation.
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