The City of Johannesburg says its system maintenance deadline has been pushed back by another week.
Earlier this month, the city launched a system maintenance exercise to improve customer service quality.
“As part of the ongoing maintenance exercise, hardware inconsistencies will be fixed, and some database discrepancies slowing down the system will be addressed to ensure optimal functioning,” it said., the city warned.Closing and opening of new accounts,Refunds processing, andThe city said that customers may also experience temporary difficulties accessing their current invoices through the e-Joburg platform.
Customers not receiving their most recent invoices are encouraged to pay based on their previous month’s bills to avoid falling into arrears or an average where accounts disputes are logged. When the system becomes available, these payments will be reflected on customers’ statements, it said.
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