It’s vital to understand the various combinations of people jousting in your workplace, and deftly work with each faction to reduce the heat and move ahead
I’m fond of author Marcus Buckingham’s description of managing as chess and leadership as checkers. Great leaders need to know the individualized behaviours and needs of their team members to be effective, analogous to chess. Leaders, on the other hand, need to set out some common themes so those individuals can move uniformly to victory, like checkers game pieces.
But the intensity may well be growing. And the willingness – even eagerness – to announce grievances seems to have escalated. It comes wrapped in self-righteousness. Author Mike Robbins separates being opinionated and having convictions from self-righteousness, which pushes others away because we have stopped listening. “When we hold an opinion with self-righteousness, whether we express it or not, we’re coming from a place of being right.
Consider arranging conflict resolution seminars; most people feel weak on that skill and might welcome the training. The professors cite a learning and development director at a pharmaceutical company who held such sessions: “We teach participants to not get stuck on their views and to be curious about others’ perspectives. We ask them not to assume but to ask so that they can learn why a colleague sees things differently.
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