There will be pay raises for 911 dispatchers and adjustments to how calls are processed. It's all in an effort to improve safety for the public and conditions for 911 dispatchers.
How officials are addressing Philadelphia 911 call center staffing concernsThere will be pay raises for 911 dispatchers and adjustments to how calls are processed. It's all in an effort to improve safety for the public and conditions for 911 dispatchers.
There will also now be supervisors calling residents back on a recorded line verifying information like the address of the emergency. It's a change sparked by an error in July 2023, when a resident called 911 to report a shooting in Kingsessing. We were able to get a 5% raise on top of the contractual raise, which elevated a 10% raise for the dispatchers," said Dahl-Campbell.
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