AXA Mansard Health, a health insurance company, has said quality healthcare will be a mirage without a buoyant healthcare provider
He said, “We are a customer first organisation, but we recognise that this value can only translate when the service providers share in this core value. So, our approach has been to work with them to complete that experience for our customers.”
While noting that the year came with a lot of challenges, he said AXA Mansard and its service providers were able to work together to weather the storm. He said, “As with the cost of a lot of other things, the cost of healthcare also went up significantly this year and the increasing awareness of health insurance also impacted some company fundamentals. But despite these challenges, we worked together with our providers to ensure that customers are given the best of care”.
“On our part, we also invested heavily in technology to help reduce the pressure on our providers’ infrastructure and provide quick and easy access to our customers, and overall, ensured that the quality of healthcare services is not compromised.
“This decision came at a huge cost to us because we had to ensure that we don’t pass on the cost of these investments to our customers and that our providers are not also short-changed. But we believe these are what we need to do to continue to grow the healthcare ecosystem in Nigeria.”All rights reserved.
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