A shortage of RCMP 911 operators is increasingly worrisome, according to the union representative for emergency dispatchers she says are overworked and under-compensated countrywide.
RCMP 911 operators are leaving in droves amid a shortage of staff, according to union president Kathleen Hippern, who says emergency dispatchers across the country are being overworked and under-compensated due to years of "gross mismanagement."
CUPE 104, the union representing 1,100 operators at the RCMP, said 40 per cent of positions are currently vacant across the country.also found that 93 per cent of staff say they've had their workload increase since the shortages and 86 per cent said they're considering leaving their jobs. Hippern says some large call centres that should be staffed with at least 20 people, instead have five people working at a time., the union has been calling for improved recruitment and retention strategies to soothe the shortage, however Hippern says action needs to happen now before more Canadians are left at risk because they can't connect to emergency services.
One of the issues linked to the shortage could be from most staff being of older age leading them to retire earlier, according to the president of the National Police Federation. However, Hippern says the salary of an emergency dispatcher isn't enough of an incentive.
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