Grab users can soon cancel rides within 5 minutes for free under new policy.
SINGAPORE - From March 11, Grab users can cancel their rides within 5 minutes of booking, without having to pay a cancellation fee.
But as part of the new policy, users will instead be charged $4 for cancelling their rides after 5 minutes - or 3 minutes on GrabShare. "All cancellation charges will be deducted via GrabPay, or added to next ride if paid by cash," the company added.
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