Transport Secretary Mark Harper has asked train operators to withdraw their proposals to close railway ticket offices in England. The proposals did not meet the high thresholds of serving rail passengers. Watchdog Transport Focus has objected to all of the proposals and raised concerns about potential innovations.
Transport Secretary Mark Harper said the government has asked train operators to withdraw their proposals, which were brought forward due to pressure from ministers to cut costs, following a consultation.
It said moving ticket office staff on to station platforms and concourses would “modernise customer service”.Watchdog Transport Focus has now confirmed it had objected to all of the proposals to close railway station ticket offices in England.October 31, 2023 He revealed that it secured amendments and changes but “serious overall concerns remain about how potentially useful innovations, such as ‘welcome points’, would work in practice”.
“The initial reaction is that it's good news but there is still concern about what the next stage will be in terms of the government’s apparent plan to reduce costs,” he said.
Government Train Operators Proposals Railway Ticket Offices England Rail Passengers Transport Focus Objections Concerns Innovations
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