Thousands of Australian travellers are stuck with flight credits, and while pursuing a refund can be onerous, there are other options
Choice says 72% of Australians who’ve had a flight cancelled due to Covid-19 received a flight voucher instead of a refund, and 21% of those who’ve tried to use their flight voucher have been unable to.Choice says 72% of Australians who’ve had a flight cancelled due to Covid-19 received a flight voucher instead of a refund, and 21% of those who’ve tried to use their flight voucher have been unable to.
Hannan’s situation is not unusual. Research from consumer advocacy group Choice found that one in five Australians with pandemic-acquired travel credits across all airlines have been unable to use them – or secure a refund.that 72% of Australians who’ve had a flight cancelled due to Covid-19 received a flight voucher instead of a refund, and 21% of those who’ve tried to use their flight voucher have been unable to.
Many vouchers can only be redeemed once – meaning that if you have a $2,000 credit from a cancelled international flight and can only find a $300 domestic route to use it on, the balance would be forfeited.Most airlines also have longstanding policies that won’t let consumers change the name on a voucher. This means credits cannot be passed on to a friend or family member.
Sign up for the fun stuff with our rundown of must-reads, pop culture and tips for the weekend, every Saturday morning“We recommend that people who have vouchers contact the airline and see if they can get greater flexibility than they have been given so far,” Price says.
“I would have lost the balance without that,” Hannan says. “I wouldn’t have known how to do that, or that it was a possibility.”If you no longer feel comfortable travelling, you could try to pursue a refund. However, your odds of getting one may not be great – Choice only found one consumer who managed to get their travel credit converted to a real refund, after six months of haggling with the airline.
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