The Federal Inland Revenue Service (FIRS) has launched an unstructured supplementary service data (USSD) code, designed to simplify tax processes and improve taxpayers’ satisfaction.
The Federal Inland Revenue Service has launched an unstructured supplementary service data code designed to simplify tax processes and “improve taxpayers’ satisfaction”.
He said taxpayers on any mobile telecommunication network in the country can now get real-time access to the FIRS on tax-related issues.The taxman said the instant messaging protocol demonstrates the agency’s commitment to simplifying tax administration, ensuring that “all taxpayers—whether in bustling cities or remote areas can engage with FIRS seamlessly”.
“This technological leap reflects our dedication to creating a tax system that is efficient, transparent, and responsive to the needs of taxpayers.”Meanwhile, the FIRS also launched its customer-centric guide, a handbook detailing the agency’s policies, processes and procedures aimed at maintaining taxpayers’ status as “kings” in its service approach.The guide reaffirms FIRS’s commitment to treating taxpayers as valued partners in nation-building, the agency said in a statement on Wednesday.
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