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Head of Civil Service of the Federation, Dr Folasade Yemi-EsanThe Federal Government through the Office of the Head of Civil Service of the Federation has urged Ministries, Department and Agencies, including the management and staff of the commission, to ensure continuous improvement in Quality Management System in their delivery of services.
The head of civil service, Dr Folashade Yemi-Esan, made this call after she received the official presentation of an International Organisation for Standardisation 9001:2015 QMS certificate by the Managing Director, Digital Jewels Africa, Adedoyin Odunfa, on Monday, in Abuja. In a statement made available to our correspondent on Tuesday, it was stated that the certification came on the heels of the commission’s fulfillment of all requirements of the ISO, as directed by the International Independent Certification Authority, Canada.
In her acceptance speech, Yemi-Esan stated that compliance with the ISO 9001:2015 means that standards are maintained throughout the three-year certification cycle, “since certification is not an end in itself, but the means to achieve continuous service quality improvement”. The statement reads, “Yemi-Esan expressed delight that the OHCSF is the first and only core MDA to achieve this feat of getting ISO certified within the public sector.
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