Although only around 0.002% of no-show passengers refund their terminal fees, the Department of Justice says the unrefunded fees can't be used elsewhere since they are considered 'trust funds.'
does not believe that the Manila International Airport Authority should be allowed to use unrefunded passenger service charges amounting to P1.2 billion for the airport’s refurbishment and equipment upgrade.
“Clearly, the unrefunded PSCs in question are funds which, while considered ‘government funds,’ are held by MIAA merely as a custodian to address the refund claims to be made by passengers. The MIAA acts as the trustee on behalf of the passengers, and is not free to unilaterally utilize such funds,” the DOJ said.asked the DOJ whether they could use the funds for MIAA’s purposes. The funds would supposedly come from only the unrefunded terminal fees on unused airline tickets.
Chiong noted that although refunds were readily offered, passengers still rarely requested for refunds. Of the P1.2 billion unused terminal fees remitted by airlines, only P26,000 were claimed for refund as of March 31, 2023 – just around 0.002%. Chiong proposed for MIAA to keep P1 million set aside, which will be continuously replenished, to meet any demand from passengers who may request for their refund.
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