OPINION BY ETIM ETIM: Customers’ experience and poor banking services during the holidays | TheCable
holidays has struck a chord with many customers. In the video, Daddy Freeze is heard shouting: “Come, I’m officially tired of this stupidity… I came here to withdraw money from this ATM, I put in my ATM card, and the next thing was ‘Out of Service’… and my card was seized…’’. The rest of the video is full of uncomplimentary remarks about the bank which I do want to reproduce here.
In Uyo, where banks are concentrated in a well-designed dedicated area known as Banking Layout, queues at ATMs, especially at weekends, are common sights, but this holiday, the queues have transformed into rowdy crowds, creating a bedlam everywhere. At an airline office a few days before Christmas, officials turned me back because “our POS has not been working today”.
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