The CRTC is investigating whether NortonLifeLock broke anti-spam laws when it installed cryptocurrency-mining software onto Canadians’ computers without their “express consent” in 2021.
At issue are allegations the company 'installed, or caused to be installed, Norton Crypto on the computer systems of some of its Norton 360 customers without consent'The CRTC wants Canadians views on Internet services in Canada. This should be of particular interest to people in rural Queens County.OTTAWA, Ont.
But users and privacy watchers quickly became concerned when they noted that the software was automatically downloaded as part of the Norton 360 cybersecurity software installation package. But in both the agreement and a statement provided Monday, the company — now named Gen — denied it had broken any laws and argued that clients always had to “opt-in” to use the crypto service.
In the agreement with the software company, the CRTC’s chief compliance and enforcement officer, Steven Harroun, noted the issue at the heart of his investigation was if “NLL installed or caused to be installed, in the course of a commercial activity, a computer program in the form of Norton Crypto on the computer systems of Canadian consumers without their consent” between July and December 2021.
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