COVID-19: Public service and changes to achieve new normal

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COVID-19: Public service and changes to achieve new normal
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The COVID-19 has indeed become the most significant reality of the 21st century. Its incidence seemed to have swallowed every other event that had hitherto began to define human lives since this ce...

The COVID-19 has indeed become the most significant reality of the 21st century. Its incidence seemed to have swallowed every other event that had hitherto began to define human lives since this century commenced. And one of the most significant human endeavours to be affected by this pandemic is public administration, and the public service which connects or disconnects citizens from qualitative welfare and well-being.

The bureaucratic model of the Nigerian public service has therefore turned it into a great tideline that is managed through damage control. Smart public servants and government functionaries working for high stakes and high-end achievements within the ambit of the system operate through task force and ad hoc parallel structures or front-end project implementation units, which are by and large contraptions designed to side track the rigidities of a command and control bureaucracy.

And since the entire world and their institutional frameworks have been left reeling by the COVID-19 pandemic, where will the road maps, models and benchmarks that will inform the transition to the new normal come from? A good way to answer these questions is that since several states have had distinct successes in certain significant institutional phases, a country like Nigeria will have to look inward and outward to generate a creative administrative response that will be uniquely Nigerian.

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