The Central Bank of Nigeria has said it received 2,432 complaints against financial institutions in the first six months of this year.
“During the review period, a total of 1,399 complaints were resolved with refunds to the complainants, an increase of 63 over the 1,336 recorded in the preceding period. Complaints closed increased by 226 to 1,321, as against the 1,095 recorded in the preceding period. The resolved cases included outstanding complaints from the preceding period.”
In the report, it was also stated that total claims were about N8.13bn and $0.01m, while refunds made were about N3.36bn and $0.03m. “Total claims in respect of the complaints stood at N8.13bn and $0.01m in the first half of 2022, compared with N15.88bn and $50.89m in the second half of 2021, while total refunds amounted to N3.36bn and $0.03m, compared with N6.04bn and $0.94m in the second half of 2021,” the report added.
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