The Bangko Sentral ng Pilipinas (BSP) reminded BSP-Supervised Financial Institutions (BSFIs) that Instapay and Pesonet customers must continue to have uninterrupted access to services this Holy Week. Know more:
THE Bangko Sentral ng Pilipinas reminded BSP-Supervised Financial Institutions that Instapay and Pesonet customers must continue to have uninterrupted access to services this Holy Week.
“BSFIs must ensure the uninterrupted availability of their contact channels—including hotlines, emails, and chatbots—to receive consumer concerns,” BSP said in a memorandum. “Furthermore, the BSFIs are also advised to ensure timely and adequate responses to concerns sent via these channels.” The BSP, meanwhile, said the Monetary Board recently approved amendments to FX regulations to adopt as permanent policy the majority of the operational relief measures for FX transactions.
The list of measures also included the electronic submission of reports to BSP-IOD and the lifting of the notarization requirement for certain supporting documents for trade and non-trade current account transactions, and foreign investments.
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