A collapsed ceiling, crisis communication and human behaviour

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A collapsed ceiling, crisis communication and human behaviour
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Herald Malaysia - daily news source with Malaysian and Global coverage of the Catholic Churches. Catholic News,World Christian News, Malaysia Church News

Faithfully Speaking- Julie Lim Seet Yin

As I was walking there, two friends from neighbouring parishes rang me to ask whether the ceiling had indeed collapsed. They too had received the news via WhatsApp. Both of them had attended the 1.00pm Mass at the Cathedral. Therefore, they were in a daze thinking that they had escaped death. When I entered the Cathedral through the sacristy, I saw parish priest Fr Gerard Theraviam inspecting the damages with a few other guys. After about 10 minutes, they told me to leave because they were going to inspect the ceiling and it would be dangerous for me to be there. As I left the Cathedral, I mentioned to seminarian Bro Selva who was based at the Cathedral, on the need for a communications plan to inform people quickly and accurately of what had happened.

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